We believe in transparency, trust, and a smooth shopping experience. Please review our returns, refunds, exchanges, shipping, and policy modification terms carefully.
Return, refund, or exchange requests must be made within 30 days of receiving your purchase.
Items must be unused, in the same condition received, and returned in original packaging.
A receipt or valid proof of purchase is required to complete the return process.
Our policy lasts 30 days. If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund, return, or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. These include:
Your refund/return won’t be accepted if you simply change your mind or if you have chosen the wrong size. The exact sizing chart is available under each product.
If the issue was caused by our mistake — such as an incorrect size or any other issue from our side — we will accept your return and either fully refund you or ship another package.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
We don’t offer refunds & returns if you provided an incorrect address or did not receive the package on time and it was sent back.
If you haven’t received a refund yet, please follow these steps:
If you’ve done all of this and still have not received your refund yet, please contact us at info@Paintoutfit.com.
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at info@Paintoutfit.com to review your case.
To return your product, please contact us to receive more information about the return address. The return address may vary from one product to another.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We may at any time modify the User Agreement without any prior notification to you.
The management decision of Paint Outfit Studio would be the final decision subsequent to any modification of the User Agreement.
In the event the modified User Agreement is not acceptable to you, you should discontinue using the service. However, if you continue to use the service, you shall be deemed to have agreed to accept and abide by the modified User Agreement.
If you need assistance regarding returns, refunds, exchanges, or returned packages, our support team is here to help review your case.
Contact Support